Terms and conditions of use

1. DEFINITION AND SUBJECT MATTER OF THE CONTRACT

1.1 The sale and purchase made on this website is a distance contract ("Contract") pursuant to Article 50 et seq. of Legislative Decree No. 206 of 6 September 2005 ("Consumer Code").

The subject of the Contract is the sale of movable goods between ALTERYA LABS SRO, with registered office in Revoluční 1082/8, 110 00 Prague 1, VAT No. CZ22595694 ("ALTERYA LABS") and the buyer ("Customer").

The Contract is concluded directly through the acceptance by ALTERYA LABS of a purchase proposal issued by the Customer by telephone or via the Internet on this website ("Site") and/or through other distance selling systems of ALTERYA LABS, based on the manner described in Article 3 below.

1.2 These general terms and conditions of sale ("General Terms and Conditions") and, in particular, the information referred to in art. 52 of the Consumer Code, as provided by ALTERYA LABS over the phone to the Customer and set out on the Site, shall remain valid and effective until they are amended and/or supplemented by ALTERYA LABS. Any changes and/or additions to the General Conditions will be effective from the date on which they are communicated to the public and will apply to sales made from that date. The latest updated version of the General Terms and Conditions is the one available on the Site.

2. PRICES

The sales prices of the products shown on the Site and/or through any other ALTERYA LABS distance selling systems are inclusive of VAT and all other taxes. Delivery costs are indicated on the Site and/or through any other ALTERYA LABS distance selling systems and, in the case of telephone orders, repeated to the Customer by the ALTERYA LABS operator.

3. METHOD OF PURCHASE AND PAYMENT

3.1 The Contract by telephone is concluded by notifying the Customer (who has contacted ALTERYA LABS by telephone and formulated a purchase proposal on that occasion, also providing the operator with the data necessary for the registration procedure of his name, purchase order and chosen method of payment) that the proposal is accepted.

3.2 In the case of purchase proposals sent via the Site, the Customer will receive a summary e-mail from ALTERYA LABS, informing them that their purchase proposal is being processed and will be considered accepted, unless otherwise notified by e-mail or telephone by ALTERYA LABS within 7 ( seven ) calendar days from receipt of the summary e-mail. Once this period has expired, the Internet Contract is deemed to have been concluded.

3.3 The Customer will be allowed to choose one of the following payment methods: (a) by credit card, to be made at the time the order is sent; or (b) by any other means of payment indicated as valid from time to time by ALTERYA LABS on the Site.

4. PRODUCT DELIVERY - COMPLAINTS

4.1 ALTERYA LABS will deliver the products to the address indicated by the Customer within 10 (ten) days from the conclusion of the Contract.

4.2 Any complaints may be submitted to the following address: ALTERYA LABS SRO - Revoluční 1082/8, 110 00 Prague 1 - VATID CZ22595694.

5. AVAILABILITY OF PRODUCTS

ALTERYA LABS SRO shall accept the Customer's orders within the limits of the quantity of the requested products in the availability of ALTERYA LABS. Therefore, the acceptance by ALTERYA LABS of the purchase proposal forwarded by the Customer is subject to the availability of the products themselves. ALTERYA LABS undertakes to promptly inform the Customer of any unforeseeable unavailability of the products due to excess demand or other causes.

6. GUARANTEES AND ASSISTANCE

For the products purchased by the Customer, the regulations regarding guarantees and assistance relating to the sale of consumer goods are applicable to ALTERYA LABS.

7. OBLIGATIONS OF THE CUSTOMER

The Customer declares and guarantees: (I) that he/she is a consumer according to the provisions of art. 3 of the Consumer Code; (II) that he/she is of age; (III) that the data provided by him/her for the execution of the Contract are correct and true.

8. RIGHT OF WITHDRAWAL

8.1 The Customer has the right to withdraw from the concluded contract, without any penalty and without specifying the reason, within 14 days from receipt of the products. The withdrawal period expires after 14 days from the day on which the Customer acquires physical possession of the last good. The customer may exercise the right of withdrawal, within the aforementioned period, by written notice to ALTERYA LABS SRO - Revoluční 1082/8, 110 00 Prague 1 - VATID CZ22595694, to be sent by e-mail and fax.

9. PROCESSING AND CONFIDENTIALITY OF PERSONAL DATA NOTICE pursuant to Article 13 of Regulation (EU) 2016/679 known as GDPR

To consult the privacy policy of ALTERYA LABS SRO click here.