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About Us
ALTERYA LABS SRO
We're Here to Help!
Access customer support for assistance. We are here to help.
How long does it take to receive my order?
Shipments are processed within 24 hours of the order, and if you order by 4:00 PM, the shipment will be made on the same day. Delivery takes 24/48 hours.
Is the shipment anonymous?
Yes, your privacy is our priority. Every order is shipped in anonymous and neutral packaging, with no logos, writing, or references to the contents. Only you know what's inside.
Is shipping free?
Shipping is free for orders over €50. For orders below this threshold, the shipping cost is €6. We ship throughout Italy via express courier.
Are the products you sell legal in Italy?
Yes, all products in our shop are legal in Italy. These are cannabis light (CBD) products with a THC content of less than 0.2%, in full compliance with current regulations.
What payment methods do you accept?
We accept several payment methods: credit/debit card, bank transfer, and cash on delivery. All card payments are processed through secure and encrypted channels.
Why choose Sensimilla